The unit itself is a 5 star - but the checkout harassment is unbelievable! First the condo: Nicely decorated, great location with a wonderful view of the slopes & down the valley, clean, comfy beds, nice linens - all excellent. Couple of issues with the stove not heating properly & a slow running sink which I'm guessing were just not previously reported. Everything else in great working order. Front desk/check-in staff were all very friendly & helpful. HOWEVER, I have never been so harassed about checkout in any other hotel or property rental I've ever stayed at. Checkout is at 10am and I received both a text and email the previous evening - plus another text & email AND phone call the morning of checkout. (We were NOT late checking out. These occurred between 8 and 9:30 am) To top it all off, the cleaning person had positioned the cart right outside of our room by 8:30am AND was standing outside of the room by 9am. WHY? (I sure hope she was getting paid to stand there for almost an hour...) Can't give this property a 5 star review because of the absolute hassle.
Shirley T.
|
Aug 2026